LMS Migration Administrator

Remote | Full Time

The LMS Migration Administrator (MA) provides technical support for Migration-as-a-Service (MaaS) provided to higher education and K-12 client institutions. MaaS uses the Scaffold Migration solution for automated course content migration from one Learning Management System (LMS) to another utilizing cloud services.

Successful MaaS delivery requires:

  • Technical knowledge of multiple LMS platforms including grade book schemes, outcomes, adaptive release, and LTI integrations.
  • Positive, supportive client interface, including initial testing for delivery of teaching-ready courses and client onboarding.
  • Course content migration from one LMS to another, delivering ready-to-teach courses in keeping with the contractually specified transformation level and delivery timeline.
  • Collaboration with application developers to conduct quality assurance and resolve issues in a fast-paced environment.

Primary Responsibilities 

The Migration Administrator collaborates with the development team to communicate technical issues and identify opportunities for process improvement.

  • Support the MaaS process from onboarding through content migration to project completion
  • Work with clients to gather course requirements, including established transformations as well as referrals for development team review of client requests
  • Run the migration process, monitor progress, and resolve exceptions as well as collaborate with the development team on exceptions
  • Deliver timely, accurate course content migration
  • Communicate best practices to educate clients about the new platform and migration experience of other client colleges
  • Learn and effectively communicate the features and functions of multiple LMS platforms
  • Communicate client status to internal stakeholders promptly and accurately.
  • Collaborate with the development team on migration processes to assure technical excellence and an exceptional client experience
  • Educate clients on migration processes and procedures to facilitate timely, successful implementation
  • Communicate client needs and requests to migration team leadership
  • Use the company project management and communications solutions to document and manage project progress
  • Cross train to configure all Scaffold solutions

Open Positions